Yes, kindly send us an email promptly within 12 hours of placing your order to questions@costafarms.com, with the subject headline “CANCEL ORDER” and our team will help you with the cancellation process. Please expect an email confirmation from our team with further updates on the procedure. If you purchased from any other website (Amazon, Lowes.com, etc.), then you will need to contact that retailer directly.

Yes, please send us an email so that our team can update your address. When sending your inquiry to questions@costafarms.com with subject headline “UPDATE MY ORDER”, kindly include the order number and the updated information for reference.

Our expert team carefully considers plant type, season, and your location to pack your new plant securely. This might include a heat pack for extra warmth (it'll arrive in a white packet beside or underneath the pot). Heat packs should be disposed of upon arrival. If your plant needs a little TLC upon arrival, don't worry! Just let us know and we'll be happy to help.

Costa Farms Online Order: For assistance with order cancellations or refunds ordered from costafarms.com, please contact our consumer care team via these outlets:

• Email: concierge@costafarms.com
• Chat
• Phone Number: 1-855-915-5561
• Help Form: https://info.costafarms.com/en-us/costa-farms-contact-us

Please include your name and Order Number in your email for prompt service.

For purchases from other retailers please see our helpful guides. Please note that most retailers have a 30-day policy.

Amazon

https://help.costafarms.com/en/knowledge/how-to-get-an-amazon-refund-or-replacement

Home Depot

Here are the steps for getting a refund or return with Home Depot

Lowe’s

Here are the steps for getting a refund or return with the Lowe’s

Walmart

Here are the steps for getting a refund or return with the Walmart

We are currently aware of fraudulent websites and communications pretending to be affiliated with our company. Please be assured that we are actively working with legal authorities to take down these sites. If you come across any suspicious activity or believe you have been contacted by a scam, please do the following:

1. Verify Authenticity: Always ensure that the website URL and communication channels match our official ones. Genuine communications will come from our verified domain.
2. Report Suspicious Activity: If you encounter a suspicious website or communication, report it to us immediately through our official contact methods.
3. Avoid Sharing Personal Information: Do not provide any personal, payment, or sensitive information to unverified sources.
4. Stay Informed: Check our website and official communications regularly for updates on how to protect yourself from fraud.

We appreciate your vigilance and cooperation as we work to address these fraudulent activities. Thank you for helping us maintain a safe and secure experience for all our customers.

To repot a plant, you'll need potting soil mix, a pot, water, and gloves. First, prepare by laying a layer of potting mix in the pot. Then, gently remove the plant from its current pot, loosening the roots if necessary. Check the roots and loosen the root ball if it's root-bound. Place the plant in the new pot, filling in around it with soil. Water thoroughly until it drains from the bottom. Avoid fertilizing right after repotting, especially in fall; wait until early spring instead. Check out our repotting blog for more. https://costafarms.com/blogs/get-growing/repotting-houseplants

1. Most of the plants in our online plant shop have been grown for indoor use and do best indoors. 
   We do offer outdoor plants during specific seasons. Plant Annuals and Tropical Plants after your area’s last spring frost date. Most Perennials are more cold-resistant and may be planted even if your area experiences a light frost or two. 

Tips: Arrange plants in the bed or pot beforehand, considering spacing based on the plant’s mature size. Ensure they receive enough sunlight; at least 6 hours a day is best for “full sun” plants. Water plants before removing them from pots and loosen tightly packed root balls. Plant in a hole slightly larger than the root ball and water thoroughly afterward. Use quality potting mix for container plants, preferably with slow-release fertilizer.

Proper watering is crucial for plant health, but it's easy to over or underdo it. Different plants have varying water needs; for instance, succulents may only require watering once or twice a month, while peace lilies and ferns may need weekly watering. Most houseplants benefit from watering every 8-10 days but adjust based on your environment. Use these guidelines for watering amounts based on container size. Consider environmental factors like temperature, as the soil dries slower in cooler conditions and faster in warmer ones. Always check soil moisture before watering and avoid letting plants sit in standing water for too long.

1. We have a partnership with the Greg App where you have access to a plant community and reminders to when it's time to water your plant and more. You can get a free 3-month subscription when you order from costafarms.com.
2. To get your 3 months free, first scan the QR code included in the box with your plant, and then sign up following the steps in the Greg App. (wait for your order to arrive before installing the app). 
3. If you installed and signed up for the Greg App without scanning the QR code first, please delete the app, scan the QR code, and then sign up to obtain your three months free.

iPhone

Android

Your plants will thrive in their current setup with the plant remaining in the plastic grower pot for drainage. Place this pot inside the decorative pot without holes to protect surfaces. After watering, ensure no excess water has drained into the decorative pot to prevent issues with overwatering.

You can redeem your points at checkout, but you will need to be signed into your Insider’s Club account to redeem. Only one coupon per transaction.

You are welcome to utilize your points whenever they are accessible to you. However, please note that you can only redeem one coupon per transaction.

If you recently joined the Insider’s Club shortly before your birthday, please note that it may take approximately a month before you start seeing any rewards reflected in your account.

Yes, your points expire a year after the purchase. “Ex: if purchased on 1/1/2024, points gained from that purchase will expire the same day the following year 1/1/2025.”

We know the holidays can be a crazy time, but unfortunately, we’re not able to expedite orders at the current time. We process and ship all orders according to our standard timelines (of >>>>>>>>> days) so everyone gets consistent service. It is something we are looking into for the future, though. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any specific concerns or time-sensitive needs, please let us know, and we will do our best to assist within our standard processing times.

Yes! We think plants are great gifts, so we make it easy to include a gift message during the checkout process. Just follow the prompts to personalize your message.

We recommend placing your order at least two weeks before it arrives. Some orders may take up to 5 business days for processing and shipping, in addition to the travel time. Delivery times may vary on the carrier and can be impacted by severe weather or other events.