Did you know that here at Costa Farms, we have a full-time Care Team dedicated to ensuring you have all the support you need in your plant journey? Whether it's recommending the perfect plant for your space, answering questions like when/how to repot or propagate, or you have a plant you'd like us to identify, our Care Team is happy to help.

You can reach out a variety of ways --- our Contact Us page, via email at Questions@CostaFarms.com, or call us at 855-915-5561.

Note: our Team is staffed Monday to Friday, 9:00am to 4:00pm (Eastern time). 

Ashley

Ashley prides herself in quickness and strives to give you lightning-fast response time to take care of your every need.

See what other people have said about getting help from Ashley:

• "Ashley was insanely quick and went way above and beyond to help me."
• "She was very responsive and resolved by issue with kindness. Great customer service!" 
• "Excellent. Support was very responsive and fast. A great experience."

Erick

When not biking or savoring new foodie adventures, you'll find Erick thriving on ensuring your plants receive top-notch care with a smile. His philosophy is that life's all about enjoying the journey, indoors and out. He strives to making your green journey not just smooth, but positively delightful.

See what other people have said about getting help from Erick, the newest member of our Care Team:

• "Eric was very responsive. He called back to follow up and also sent an email to plain why fig tree has brown spots."
• "I so much appreciated the personal communication with Erick, his concern for my satisfaction was outstanding and so rare. I will continue as a customer."
• "Thank you for helping me so quickly and understanding my problem. Costa Farms is the best in every way!"

Gabriel

Gabriel has decades of experience growing indoor and outdoor plants and endless enthusiasm. You'll love talking to him!  

See what other people have said about getting help from Gabriel:

• "Gabriel was great with my tiny little issue with plant identification. Quick, kind, and accurate!" 
• "I received a concerned and knowledgeable response from Gabriel. I am looking forward to watching my Mini Monstera grow!"
• "Gabriel has been very responsive and provided good customer service."

James

James is a passionate plant enthusiast who combines his love for plants with the art of music to create harmonious melodies for them. He cheerfully dedicates himself to delivering the best plant care and solving any and all problems that may arise.

See what other people have said about getting help from James:

• "James provided the info I needed to take care of my bonsai. Thank you very helpful & answers me quickly… he is very knowledgeable."
• "I had an issue with my delivered plant and the response was fast and taken care of quick! Thank you will recommend ordering from you to friends!"
• "James was understanding and replied quickly. I appreciate him for doing so."

Loki

Loki puts his extensive background in science to use, especially when it comes to helping diagnose issues or identify plants. He has the know-how and experience to answer your toughest questions. 

See what other people have said about getting help from Loki:

• "The support could not have been better, and I am pleased to deal with a company that stands behind their products. Loki, as always, was kind, extremely helpful, and knowledgeable. I will be a return customer." 
• "Loki was great at explaining what had happened to my plant. I truly appreciate the quick response and great customer support."
• "Loki was very knowledgeable and made me feel comfortable asking questions."

Violet

Violet is passionate about delivering exceptional customer service and she thrives on cultivating connections and satisfaction. When not tending to the needs of others, you can find her surrounded by lush greenery of her Philodendron collection, at the beach, or nurturing her outdoor garden. 

See what other people have said about getting help from Violet:

• "Violet was informative, pleasant and very easy to work with." 
• "Very informative and professional advice."
• "Your advice was very helpful. I am so happy that I now have a knowledgeable business where I can get plant care advice. Thank you!"

Written by Justin Hancock